KSV ICT Service Catalog

📡

Technology Infrastructure

Yannick Mutale

Advisor - IT Infrastructure

Infrastructure operations, network support and site connectivity

Phone+243 817 058 403 / 815 585 093

EmailYannick.Mutale@MMG.COM

📡

Network / Wi-Fi & Internet Access

Fiston Siladio

Engineer - IT/OT Infra & Networking

Wi-Fi connection issues, poor signal, internet outages, VPN issues, and wired network failures

Phone+243 815 585 081

EmailFiston.Siladio@MMG.com

📡

Network / Wi-Fi & Internet Access

Jean Francois Banza

Engineer - IT Systems & Networking

IT systems administration, site connectivity and network infrastructure support

Phone+243 815 585 125 / 856 434 663

EmailJeanFrancois.BanzaKalumbawaBanze@mmg.com

📡

Network / Wi-Fi & Internet Access

Alain Mukatchung

Engineer - IT/OT Infrastructure & Networking

Infrastructure maintenance, networking and operational support

Phone+243 812 841 158 / 815 585 106

EmailAlain.Mukatchung@MMG.COM

📡

Network / Wi-Fi & Internet Access

Junior Kiluba

Engineer - IT/OT Networking & Cybersecurity

Networking, cybersecurity, IP blocking/unblocking and firewall policy requests

Phone+243 810 933 936 / 815 585 033

EmailJunior.Kiluba@MMG.COM

📧

Microsoft 365 (Email & Office Applications)

Patrick Sulu-Kamponde

IT Support

Email send/receive issues, Outlook configuration, Word/Excel/Teams client issues, and daily user assistance

📧

Microsoft 365 (Email & Office Applications)

Erick Lubala

IT Officer - Operations Support

Desktop services, Office applications support and operational assistance

📧

Microsoft 365 (Email & Office Applications)

Isabelle Yumba Ngoy

Advisor - Business Apps & OT Systems

Microsoft 365 licensing and enterprise application access

💻

Computer & Laptop Support

Patrick Sulu-Kamponde

IT Support

Startup issues, blue screens, slow performance, new employee device provisioning, OS reinstallation, and peripheral issues

💻

Computer & Laptop Support

Erick Lubala

IT Officer - Operations Support

Desktop services, IT assets and operations support

🖨️

Printing Services

Erick Lubala

IT Officer - Operations Support

Printer failures, paper jams, shared printer installation, scanner/copier issues, and IT assets

🖨️

Printing Services

Patrick Sulu-Kamponde

IT Support

End-user printing support and daily IT assistance

🔑

User Account & Access Management

Joseph Kasweka

Coordinator - Application Services

Application access governance, authorization management, and account requests

Phone+243 817 067 609 / 815 585 014

EmailJoseph.Kasweka@mmg.com

🔑

User Account & Access Management

Paul Ngoy

Engineer - IT/OT Systems & App Services

Workflow permissions, access requests and account support

🎥

Teams Voice & Video Calls

Patrick Sulu-Kamponde

IT Support

Teams call and meeting issues, microphone and camera problems, and user assistance

🎥

Teams Voice & Video Calls

Erick Lubala

IT Officer - Operations Support

Teams client support and meeting device operational assistance

📽️

Meeting Services (AV Conference Equipment)

Patrick Sulu-Kamponde

IT Support

Room booking support, display/projector faults, video conferencing troubleshooting, microphone/camera issues

📽️

Meeting Services (AV Conference Equipment)

Erick Lubala

IT Officer - Operations Support

Meeting room equipment inspection, maintenance and operations support

📊

SAP System

Isabelle Yumba Ngoy

Advisor - Business Apps & OT Systems

Enterprise applications, SAP business support, licensing and business solutions

📊

SAP System

Franck Mushid Ngoy

IT Officer - Application Support

Application support, monitoring and operational systems

Phone+243 820 342 084 / 815 585 574

EmailFranck.MushidNgoy@MMG.com

📊

SAP System

Joseph Kasweka

Coordinator - Application Services

Application services leadership and SAP access governance

Phone+243 817 067 609 / 815 585 014

EmailJoseph.Kasweka@mmg.com

🚚

KSV GO

Paul Ngoy

Engineer - IT/OT Systems & App Services

KSV GO application support, user access issues, functional issues, system configuration, and business process support

🚚

KSV GO

Beraph Mwana Mwamba

Engineer - Application Services

KSV GO monitoring, user support, route management, data validation and process improvement

📈

Power BI

Beraph Mwana Mwamba

Engineer - Application Services

Reporting dashboards, data refresh, Power BI access and report issues

📈

Power BI

Ange Momat

Graduate - IT

Reporting, project coordination and IT initiatives support

Phone+243 831 103 209 / 815 585 580

EmailAnge.Momat@MMG.com

📈

Power BI

Isabelle Yumba Ngoy

Advisor - Business Apps & OT Systems

Power BI licensing and business reporting access

🗂️

OA System (Weaver e-Cology)

Paul Ngoy

Engineer - IT/OT Systems & App Services

Workflow support, form configuration, access permissions, and OA functional support

🗂️

OA System (Weaver e-Cology)

Beraph Mwana Mwamba

Engineer - Application Services

OA user support, workflow improvement, business process digitalization, new workflow implementation, reporting and analysis

🏭

Business Apps & OT Systems

Isabelle Yumba Ngoy

Advisor - Business Apps & OT Systems

Enterprise applications, OT systems, licensing and business solutions

🏭

Business Apps & OT Systems

Paul Ngoy

Engineer - IT/OT Systems & App Services

Business applications, OT systems, systems integration and project delivery

🗄️

Database Services

Beraph Mwana Mwamba

Engineer - Application Services

SQL Server monitoring, database governance, backup verification, capacity planning and reporting

🚀

Digital Transformation

Beraph Mwana Mwamba

Engineer - Application Services

Process automation, workflow digitization, internal application development, reporting dashboards, and business process improvement

🚀

Digital Transformation

Paul Ngoy

Engineer - IT/OT Systems & App Services

Business process improvement and operational systems enhancement